Return & Refund Policy
Return & Exchange Policy — Shop with Confidence
At Clothingpeaks (operated by [sc=llc]), we want every customer to feel fully assured when shopping with us. If something isn’t right, you’re welcome to request a return within 30 days of receiving your order. Once your return is approved and processed, your refund will be issued back to the original payment method within 14 business days.
Return Eligibility
– You may request a return within 30 days of delivery.
– Items must remain unused, unwashed, in original packaging, with all tags attached.
– Proof of purchase is required.
– Customers cover return shipping unless the product is defective or the wrong item was sent.
Refund Processing
Refunds are issued within 14 business days after we approve your return. Your bank or provider may require an additional 3–5 days to display the credit.
Exchanges
We only provide exchanges for defective items or orders sent incorrectly. For sizing or preference changes, please return the original item and place a new order.
How to Request a Return
- Email support@clothingpeaks.com with your name, order number, reason for return, and a screenshot of your order confirmation.
- If the item is defective or damaged, include photos or a short video to help us verify the issue quickly.
- Ship your item to the return address we provide. We inspect all returns within 72 hours and notify you as soon as your refund is being processed.
Why This Policy Benefits You
– Clear, transparent steps and timelines.
– Return inspections completed within 72 hours of receiving the package.
– Return shipping covered by us if we shipped an incorrect or defective item.
– You can order multiple sizes, try them at home, and return the ones that do not fit.
Frequently Asked Questions
Can I exchange for another size?
Exchanges are only available for defective or incorrectly delivered products. For a different size or style, please place a new order.
Who pays return shipping?
Customers handle shipping for size, preference, or fit-related returns. We cover return costs for defective or incorrect items.
How long for confirmation?
Most returns are reviewed and confirmed within 72 hours of arrival.
What if my refund is not showing after 14 business days?
Please check your bank or card provider. If the refund still hasn’t appeared, contact us at support@clothingpeaks.com.
Important Notes
– Final sale and custom-made items cannot be returned unless defective.
– Providing photos or videos of defects helps us approve your claim faster.